Assistance with Care and Housing

Short term case management is provided by a Coordinator who can link seniors to suitable community services and work with them to find sustainable and affordable housing opportunities, including:

  • Locating suitable and affordable long-term
  • Provide advice and assistance on
    housing applications
  • Help in accessing accommodation-related
    legal and financial services
  • Make referrals for help with packing, moving and
    relocating seniors into their new homes
  • Advocating and negotiating with services,
    where suitable
  • Linking and referring seniors to aged care,
    community care, health care and welfare
    services, and disability services, where


The program cannot help with:

  • assistance outside of the Illawarra or Shoalhaven region of NSW
  • crisis support
  • ongoing care
  • provision of housing or accommodation
  • individuals who are not eligible, including people who own their own home or have significant assets or income
  • clients who are already being case managed by another service


The Assistance with Care and Housing (ACH) program is available to seniors who are:

  • Living on low incomes
  • Homeless or at risk of becoming homeless
  • Living in unsecure housing
  • Frail and aged 65+
  • Aged 45+ if Aboriginal and Torres Strait Islander
  • Aged 50+ if prematurely ageing (eg. people who have aged more quickly due to their life experiences or physiological . This might include active military service, homelessness or substance abuse and/or multiple co-morbidities usually seen in someone much older).


The service is currently at capacity, however we are accepting applications to our waitlist. The currently wait time is approximately 3 months. Interim information and advice is offered at our drop-in service on Tuesdays from 9am to 12noon at the DCJ One Place Service Centre on Bridge Street in Coniston.

13 44 78number

IRT Social Housing, Rentals and Community Housing

A small number of IRT’s retirement village units are allocated to support disadvantaged older people in-need. Retirement villages can be a good housing solution for many vulnerable older people. They offer affordable housing in a community of like-minded people.

Applications to access Affordable and Social Housing in the Illawarra are available to Age Matters Homelessness Program clients. Age Matters takes the time to get to know our clients so we can match them with the right housing, in the right community, at an affordable cost. 

Hoarding and Squalor

Age Matters can provide assistance to older people impacted by Hoarding Disorder or who are living in severe domestic squalor in the Illawarra. Clients must be aged 65+ and referrals should be made through My Aged Care. The range of Hoarding and Squalor services may include developing a client plan, linking to services for one-off cleans, reviewing care plans and linking clients to specialist support services. Wait times and capacity limitations may apply. Priority is given to clients on low incomes, with safety concerns or who are at risk of becoming homeless.

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