5 December 2022
Dear family member/resident representative,
I am writing to let you know three residents of Jervis House at your loved one’s aged care centre have been diagnosed with COVID-19.
This followed testing of all residents in Jervis House when one resident developed symptoms. All are experiencing mild symptoms and are being monitored regularly as we care for them in their rooms.
To minimise the risk of transmission, all other residents in the House are also encouraged to remain in their rooms where they are being supported with their care needs and served their meals.
We have implemented our outbreak management plan which includes all necessary infection control protocols for Jervis House including the co-horting of staff to reduce the risk of cross-transmission to other areas of the Care Centre.
To ensure the detection of any other residents who may have COVID-19, we have commenced a regime of routine testing for all residents of Jervis House, with the next round of tests to be conducted tomorrow. These are done using the PCR method and are sent off site for laboratory analysis; with results taking up to 24 hours to return to us.
If your loved one returns a positive result, staff will let you know by phone and a member of staff will continue to provide you with a daily update regarding their progress.
I will provide you with another update like this one later this week.
Visiting arrangements
Jervis House
While the risk of COVID-19 is being managed in Jervis House, you are encouraged to postpone your plans to visit. However if you do wish to continue with your plans, please assist the care centre by complying with the following:
All other areas of the Care Centre
There is no change to the visiting arrangements for all other areas of the Care Centre. For more details on how to plan a safe visit to your loved one please visit our website here.
As always please do not visit your loved one if you are experiencing any symptoms or are feeling unwell, even if the symptoms are mild. Even if you have a negative COVID-19 test result you may still have another type of infection which is highly contagious.
Please pass this message on to others as you consider appropriate and if you have any questions, please contact your Care Manager.
Thank you for your support.
Yours sincerely
Nia Briguglio
EGM – Aged Care Centres