1. Enquire about home care from aged care professionals

Send IRT an enquiry using the form below and we’ll connect you with a dedicated and experienced Customer Relationship Manager who’ll answer all your questions and provide you with advice you can trust.

2. Register with My Aged Care

You may be eligible for a government-funded Home Care Package. Call My Aged Care on 1800 200 422 to enquire and have your Medicare card or DVA card with you when you call. Your Customer Relationship Manager can help you navigate the My Aged Care process.

Alternatively, you can choose to pay for some or all of your services privately prior to receiving your package, just get in touch with your Customer Relationship Manager on 134 478.

3. Get your needs assessed

Once you’ve registered and qualified with My Aged Care, an experienced assessor from the Aged Care Assessment Team (ACAT) will visit you in your home, assess your needs and determine your eligibility for a package. Your Customer Relationship Manager can guide you through the next steps once you’ve been assessed.

4. Queue for a Home Care Package

Once assessed, you’ll get a letter from My Aged Care to explain the outcome of your assessment. If approved, you’ll be placed in the National Priority Queue for a package to be assigned. Your place in the queue and assessed level of need will affect how long this takes.

Start planning your goals for living a better life at home.

5. Start living a better life at home!

Once you’re assigned a Home Care Package, you’ll receive another letter from My Aged Care. To get started call your Customer Relationship Manager on 134 478. We’ll need to know the unique referral code provided in your My Aged Care letter to start your package. We’re then all set to start supporting you to live a better life in your home.

As a community-owned provider we put people first. Helping you live your best life at home is our priority.


We make it easy, every time​

Booking and using IRT home care services is a breeze. We make it easy for you to get the services you want, when you need them.


A specialised customer service team you can contact at any time to make, pay for or change a booking


A personal Customer Relationship Manager who’ll make sure you’re happy with our services and have a great experience, every time


A team of qualified and supportive staff who get to know you and treat you like family.


We understand you​

At IRT, we don’t believe that one size fits all. We take the time to understand you and your goals to live your best life at home. We tailor our home care services to meet your needs. 


A dedicated Customer Relationship Manager to help you select and optimise your services


Flexible personal care, health care, transport, shopping, social outing and home maintenance services tailored for you


A dedicated team of home care staff who know how you like your cuppa (your services delivered how you want them).

Get in touch with the IRT team

Start your home care journey here.

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Do you have a Government-funded Home Care Package?

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