Everything you need to know about home care

At IRT we understand that it’s difficult to know where to start, when trying to understand your home care options.

To assist with your home care journey, we’ve answered some of your most commonly asked questions.

What is home care and how do I know if I need it?

Home care is a support service for seniors who need assistance with daily care and living in their own homes.

Whether it’s help with domestic duties such as cooking and cleaning or simply warm companionship, home care offers personal, physical or emotional support that empowers you to keep living independently at home.

The instinct for many is to remain at home for as long as possible and seek assistance from family. With time, however, it can become increasingly difficult to manage daily living and relying heavily on family for help can become taxing for everyone. If you or your loved one is struggling to perform daily activities or is suffering from isolation, it might be time to consider home care.

What are the benefits of home care?

Home care is a highly beneficial service that can empower you or your loved one to keep living independently at home and enjoying a higher quality of life. It offers the support you need with daily activities such as cooking or cleaning without relying on family for assistance.

Home care can also help you maintain hobbies and interests that have become more difficult, and can even help alleviate feelings of isolation through warm companionship and connection.

Benefits of home care include:


You have choice and control over the care you would like to receive


You or your loved one will receive personalised care tailored to your needs


Home care helps you keep your independence and allows you to keep doing the things you love

What does home care cost?

Whether you need a little bit of assistance, or a lot, you can trust our experienced home care staff to understand you and meet your needs.

The cost of your home care services are dependent on the level of care you need, the types of services you are after and if you are eligible for government support. Whether you are receiving government support or wish to pay for your services privately we have put together an easy to use guide to help choose the right option that best suits you.

If I choose IRT, how do I get started?

It’s easy to start living your best life at home with IRT. Join the waiting list for a government funded Home Care package. Just give our friendly customer service team a call on 134 478. We can help you to:


Arrange assessments through My Aged Care


Book and pay for your first IRT home care service

I’m already getting services from another provider; how do I transfer to IRT?

Switching is easy! Just:


Give our friendly customer service team a call on 134 478


Let My Aged Care know and ask for your referral code to be reactivated


Inform your current home care provider


Start getting home care services from IRT when your previous arrangement ends.

You’ll be issued with a final statement from your old provider and your unspent funds will be transferred to your new account with IRT.

How do I get government funding support?

Getting assessed for government funding support is easy. Call My Aged Care on 1800 200 422 and arrange for someone to visit you at home to assess your needs.

Simple home care assessments are done by a Regional Assessment Service (RAS) team. More complex assessments are done by an Aged Care Assessment Team (ACAT).

If you’re eligible for a Home Care package, wait for My Aged Care to assign a package to you, then contact IRT to get started.

IRT home care services are also available as a one-off purchase, or as part of an ongoing private service. Customers also have the option of combining government funding with an additional private contribution, allowing you to receive more of the services that suit your needs.

Can I choose which IRT staff provide my services?

When you get home care services from IRT, you have a dedicated Customer Relationship Manager and home care team.

You’ll get to know and trust the qualified experienced staff who provide your services. Importantly, they’ll listen to you and be responsive to your needs.

Whether you’re looking for someone to help around the home or take you on an outing, we’ll find your perfect match at IRT.

What home care services does IRT provide?

With almost 50 years’ experience caring for older Australians, IRT is one of the most experienced home care providers on the market.

We offer a range of affordable services to help you live your best life at home:


Cleaning and household tasks


Personal care


Getting out and about


Social connection


Health and wellbeing support


Home safety and security


Nursing services


Concierge services

Our reviews speak for us

A nice facility
Debbie T.
We have two elderly parents, 101, and 102 years old and they have been married for 75 years. IRT have been amazing in getting these two united again after hospital. So thankful to the beautiful Nicole and Sascha. You have truly been amazing in such a stressful time 💕
carol C.
Best Aged Care Facility
Ben D.
Mein Vater lebt seit einigen Monaten in IRT Woodlands. Ich selbst lebe in Deutschland und war in den letzten Wochen in Australien. In dieser Zeit habe ich meinen Vater oft besucht. Meine Erfahrungen mit dort waren alle ausgesprochen positiv. Alle Mitarbeiter, denen ich begegnet bin waren sehr freundlich und immer darauf bedacht, den Bewohnern und auch den Besuchern den Aufenthalt so angenehm wie möglich zu machen. Besonders Colleen und Scott möchte ich für die Gespräche danken, die wir während meiner Besuche dort geführt haben. Ich bin sehr froh, dass mein Vater in IRT Woodlands so gut aufgehoben ist.
Heidi Ellen K.
Nice staff, lovely gardens and happy residents
Ingrid T.
My father recently chose to enter into care at IRT Woodlands following advice from his doctors and specialists, as well as from the respite centre he attended previously. He feels so well looked after and cared for by the staff. The facility is fantastic and modern, with events and activities planned for residents, many of which my father regularly enjoys. All the staff my family and I have encountered when visiting him have been wonderful: friendly, helpful and communicative. We have met with Colleen, Belinda and other staff, and found them to be open, and communicative, and giving highest priority to the wellbeing of their residents. IRT Woodlands, both facility and staff are well deserving of a 5 star rating.
Cornelia S.
Wonderful and caring place to work for. Fantastic experience, thank you.Warm regards Maria Hepplewhite
Maria H.
My beautiful wife lives there so I visit often,the staff are beautiful angels that are overworked and underpaid
gary B.
I dont live there but good friends do and they are happy and comfy in there home
Donny G.
RE: Resident Pat Lane, posted for StephenOn the 6th May, I visited my sister who is a resident at Sarah Claydon, Milton. After travelling from Tasmania for the visit, I was pleasantly surprised at the cleanliness and quality of the centre. I found the staff were friendly, helpful and caring towards the residents. In particular we were welcomed and assisted by nurse Sandra who was very helpful and kind to us. I left the centre contented that my sister was in good care. Written by Stephen
Nadine de L.

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